Customer Testimonials
Efficient and the job was done perfectly. In addition, they gave me a ride to and from the dealership.
Very disappointed in the end result. I was assured the vehicle was inspected and serviced, documents provided to the effect as well. Several items failed on the truck on the way home from the dealership. Dealer denies responsibility and states truck is sold as is. Despite the fact a rats nest was found in the air filter, air intake was disconnected from the turbo, engine oil was dark as coal, and the change oil light came on the next day. The General Manager and Sales manager asserts they did the right thing and stated there was nothing they can do.
Had a great experience wuth Mike when buying our 2024 Ram 2500, luv our truck
The service department is the best I have ever experienced. Each and every person I had come in contact with went out of their way to take care of my needs and make sure I was comfortable. Their Customer Service team is top notch and cannot be beat.
Service department has always been great to me. They are nice to work with, always do what they say and more than helpful with advice.
Excellent service, friendly staff and salesman. Salesman (CJ) was real helpful and polite. CJ was knowledgeable about trucks
Sales person and manager showed extreme patience while wife and I shoppped other cars at other dealers. Mike and Will could have not been nicer.
Mary my service advisor helped me through a very challenging repair process with great patience.
Big shout out to Mike Hachez! Mike was exemplary in his professional representation of Safford Dodge. Mike made us feel welcome and right at home providing the best customer service/car buying experience.
This dealership is awesome! Spotless inside and out, All of the staff are friendly. We worked with Derek Phillips, he was super! Friendly but professional. Knowledgeable about the vehicle we were purchasing and trading. The jeep we were interested in was coming in from another location and we were not local and Derek kept us informed on arrival time and gathering as much information as he could over the phone/email to make sure once we arrived things could go as smoothly and quickly as possible. Will purchase from this sealership again!
Samantha is amazing! She helps you find your perfect match and provides a genuine and professional customer service experience.
Curtis was the best salesman I have ever dealt with I bought 4 vehicles from them the same day he made this smooth easy and fast we will definitely be buying from here in the future big shout out to Curtis and the team at safford
Watch out for the service department. Sloppy work and you might have to go back
Mary at the services center has a very aggressive and standoffish attitude.I feel like she is doing me a favor just by just talking to me about my truck.Had it in for work five days later pick vehicle up lights on that were not on when took it in one light is for what they fixed. Been waiting for ride back to jobsite . She makes me feel like she is doing me a favor just by talking to me . She had same aggressive attitude when we brought vehicle in for initial repair .The day and age of helping ... Read More DealerRater - Dec 18, 2023
Salesman Curtis and Manager Johnathan were excellent to deal with. Both were informative, and efficient. My visit to your dealership gave me an experience I can Bragg to anyone I meet. Two spectacular gentleman
Just had 2 filters changed on my dodge ram. Filters are 70 each at parts store, they charged me 240 a filter. I understand they need to mark parts up some, but that mark up is just per greed. Won't go back.
Bad experiences with this dealership. Purchaed 2013 Chrsyler Toen and Country van in September 2022. Never reimbursed us for the faulty tires that blew within 24 hours. Could not title the car after 45 days so DMV advised to return van in November 2022. Just received plates, registration and clear title to a van we no longer have in our possession, January 2023. Dealership will not call us back or send a check for the tires. We own the vehicle but do not know where or who is driving the van.
We had a great experience at the dealership. Megan went out of her way to get our new jeep from another dealership and was very knowledgeable on all the jeep features.Megan also set up the jeep app on our phone and showed us all the options on the jeep.
Curtis Jones was an excellent sales associate. He was low-key and no pressure and Safford should have all their associates like Curtis. We found that the vehicle we wanted was located at the Chantilly location and Curtis went and picked up the vehicle, which I think is above and beyond what I think was his responsibility. I was more than impressed with his willingness to help us. I will recommend him to anyone who is looking for a car or truck, new or used.
They were very accommodating because I was interested in a car that had just been sent to auction and they went and picked it up to provide me an appointment for the next day.
Curtis,Jonathan and Zach Bombard went above and beyond for my husbnd and myself. The dealership closed at 8..but all 3 made sure that we were able to close the deal that night. They stayed until after 9:30pm on a Friday night just to make sure that hubby was able to drive home in the Cadillac Escalade that he had his heart set on!! They never rushed us ..never pressured us..never made us feel like an inconvenience!! In fact,they each made us feel welcome and joked right along with us as we were waiting! Curtis was working with another ... Read More DealerRater - Oct 4, 2022
Great salesman, Jerry Daniels and great work by Zack for finding the best finance for us.
Rude rude and unprofessional plus price gouges. Filed complaints with corporate. Do not use service or sales STAY AWAY
Safford really went above and beyond for our situation when purchasing a new and used car from them. Mike and Ronny were very professional in the sales department. Rebecca was great with working with the banks for approval and explaining the finance process. Dyrin made sure he was honest and fair for our trades. The dealership was very professional. I couldn’t be happier with our experience!
Great Dealership to work with. Mark Miramontes…aka Magic Mark was the best salesman and very personable! It was a great experience working with him and all the Safford staff was great!!
I recently had a great salesman experience here, with Shane. He totally understands the concept of customer service (which is a rarity today)! Although I couldn't get a deal done, mainly due to a shortage of base models, Shane treated me like a best friend! He went over and above what I was expecting & I felt bad, when we couldn't make a vehicle work for me! I hope that his boss appreciates him, & allows him to grow thru the ranks to have a great career there. If you are looking for a salesman that will jump ... Read More DealerRater - Jul 11, 2022
I was treated with respect and all the employees there were very professional I couldnt be more satisified with the service and i will return there to purchase again My salesman was the best
Buyer Beware.
On March 9, I bought a new 2022 Grand Cherokee L from this dealership and, overall, had a good buying experience. However, prior to purchasing the vehicle, in my research, a quick google on the vehicle revealed that there was a stop sale order sent to dealers and I was aware that there was potentially an issue with this model vehicle failing to communicate with the key fobs. I asked the salesman about this and was reassured that it would not be an issue, so I bought the vehicle. Two weeks later, the very problem I inquired about actually occurred, ... Read More DealerRater - Mar 29, 2022
Mark, Shane, the financial advisor and all did an exceptional job taking care of my needs. I cannot say enough about Mark! He went way out of the norm to get me the car I wanted. I will certainly recommend Stafford to everyone who is looking for a good dealership to do business with!
The sales staff Mitchell is very knowledgeable and extremely nice, he goes the extra mile to help you
I was in the market for a Jeep Wrangler and Curtis and the staff made it happen!
Excellent, friendly service. Very knowledgeable. Quick and painless experience. Had my car brought to Winchester from Springfield va. Car was mint when I came to pick it up. I recommend anyone one looking for a new or use vehicle, make Safford your first and only choice.
Peppie Mills was great to work with, highly recommend. We came away with the car we were looking for.
It was a nice pleasant atmosphere and Curtis was awesome and he helped me with my situation so thank you so much for everything.
Excellent service from the salesman and the finance manager can’t thank them enough for getting me in the vehicle I wanted!
Safford of Winchester is always friendly and professional. I have purchased three vehicles from them and have used their service center and have always been beyond satisfied.
The service department really tries to help very nice people sakes staff if very knowledgeable also
Everyone was very bright and helpful. I went in to look at a couple options I had picked out. Shannon was very helpful and made sure to go above and beyond for me. Even buying my girlfriend and I coffee! She was amazing and so was Johnathan. They both worked out the bumps that were there to try and find me what I was looking for. At the end of it all I got the vehicle I wanted and I loved my experience buying from Stanford!
I've been a Safford customer for almost 10 years. I've always been treated with respect and dignity. This experience was no different.
Angel was very professional! We looked around at options and decided to go with something else. She was very understanding and did everything to make sure we was very satisfied.
Had what I was looking for, paid off my truck and got me in a new ram red package the same day
Just bought a Jeep from Mark Miramontes. He sold me a prior car at another dealership, and we hit it off as friends. He’s very down to earth and willing to go the extra mile to get you the car you need. Jasmine & Rebecca were also great. Had to go for a quick service visit and that was a good experience too. I will update my review if I have any issues going forward, but everyone at Safford is happy to help. I’ll be back for my Challenger someday! Thank you all. 🙂
I purchased a car 2 weeks with Kegan Davis. He is wonderful to work with and a great individual. My entire experience with the Safford dodge team will not be forgotten. Thank you Kegan and the whole team at Safford!
Really nice staff and they work with you to help narrow your search. Willing to work with and try to meet your need in a vehicle
Had an awesome experience with the purchase of my new car this past weekend. I am a return customer to Safford and they treated me as such. My sales person Bailey was fantastic to work with and even drove my new Scat Pack up from Warrenton herself! The Sales Manager Johnathan gave me the best price I had seen for the vehicle. He was pleasant to deal with and very personable. Rebecca in finance was professional and pleasant, made my unique situation with my bank a breeze. If you need a car, go to Safford of Winchester and ask for ... Read More DealerRater - Mar 4, 2022
It was very Clean and Friendly staff. Everything we were looking for is a dealership.
What a great experience! Everyone was honest and helpful. They couldn’t find what I wanted, so we ended up ordering my 4xe Rubicon. The process was easy! Mark Miramontes was phenomenal! He kept me posted throughout the entire process. I LOVE my new Jeep and can’t wait to come back and buy another vehicle! This is my new “go to” dealership!
Incredible dealership from management to dealer. I highly recommend Safford a Winchester. Manager Brad, and salesman Mark were absolutely amazing. Communication was on point. Paige in accessories was very nice to deal with. Zach in financing was great as well. Megan did a great job going over all the bells and whistles and setting up the app. Safford of Winchester is five star all the way!
Bailey Hamilton was great! She was patient and helpful with getting me into a vehicle that suited a very specific criteria without the pressure you would expect to feel from a dealership.
My experience at Safford was excellent. I would give my highest recommendation for this dealership. In particular, our salesperson Bailey Hamilton was great. She was outstanding and took the time to answer all of our questions and take us for a test drive. I would definitely recommend the dealership and Bailey to anyone shopping for a vehicle.
Staff was very knowledgable and friendly. Great customer service and overall experience for me and my family.
Bailey was a great sales lady! She worked hard to get us the vehicle we wanted. Jonathan was also amazing as a manager! Would highly recommend. Go see them for all of your car needs!
Helped me find exactly what I was looking for and made sure I was satisfied throughout the whole process.
Quick painless dealership to work with. They helped me find exactly what I wanted and the sales person wasn’t pushy at all! Won’t go anywhere to get a vehicle.
Friendly staff with no pressure sales pitch who go out of their way to find you what you want at a price you are happy with! I highly recommend salesperson Peppie Mills who spent hours helping me find exactly what I wanted And a deal I was pleased with!
From ordering to closing the sale, I found the folks at Safford to be very professional and helpful. I enjoyed the process.
Absolutely wonderful experience from start to finish. I will definitely shop there again. Great first experience!!!
The communication was amazing. My job/life is hectic and Mr Mills was patient until I could get there to look at the vehicles they had to offer. I purchased a 2015 Kia Sorrento from this dealership and they were amazing. I will definitely be purchasing vehicles in the future from this dealership and pass the word along how amazing they are to do business with. Thank you, Peppi Mills, for everything. Your the Best! Cheryl
Top Notch team. Customer Service is the best I’ve ever received. Shannon, Jasmine and Rebecca are the best.
Dealership sales team was extremely helpful in locating, selecting, and finding the vehicle that was right four us. They made the car buying experience an expedient and enjoyable one.
Great experience and great people! Recommended to everyone looking for a vehicle and amazing customer service! Can't thank them enough for a smooth transaction
By far the absolute best dealership I have dealt with in my years of purchasing a vehicle. Safford has the kindest, nicest, and most helpful staff I have encountered in ANY type of business. Highly recommend for your vehicle purchasing needs!
The staff at Safford was very helpful and attentive to our needs. They kept us up to date on the progress of the vehicle we ordered and made the buying experience pleasant.
This is my second car purchased there and both times it was easy and I felt as though we made a great deal.
Very disorganized, no personality or customer service, customer service still matters. When someone is spending thousands on a vehicle, make them feel good. It's the small things
The dealership was like others Safford dealerships I’ve dealt with in the past. All positive. Shannon my sales representative was top notch. She was very personable and I feel like I got a fair deal from her
I bought a Ram 2500 from Safford and Mark Miramontes was my salesman. Mark made the experience flawless and easy. There were no high pressure tactics or hassle at all. I highly recommend Safford and Mark!
They did a excellent job and I would recommend other people to go there to shop
Mark was great to work with. Gave a lot of useful information. Wasn’t pushy.
Very nice place and the whole team from sales to finance were all really good to work with.
Very happy with the dealership, everyone there was very curious and helpful. There service was great too. I would use them again and would recommend them highly.
It was great to work with Peppy from sales, very professional as well as the finance department. I Felt very comfortable working with both.
Curtis and Ronny were amazing and very helpful. We really enjoy our new vehicle and recommend Safford of Winchester
Kegan Davis is awesome to deal with. Was in and out in under 2 hours. Easy non pressured buying experience.
The staff was fantastic and so was the service. They also seem to have a pretty good selection of new and used cars to choose from. Definitely the only dealer I’ll go to in the area
My husband and I were very pleased and impressed with the customer service we received at Safford.
Had a great experience they helped me find my truck in a extremely tight market. Was helpful getting information to me through text and email. I felt very informed and confident in my deal
Jerry did a great job working with me to purchase the Gladiator. He is a nice guy and very knowledgeable.
Very well organized and makes the buying process go smoothly. Mike was a great salesman and went above and beyond
Professional, very honest interested in helping you get only hat you want for your budget.
Peppy was AMAZING! VERY patient and went out of his way to ensure I took home the vehicle I wanted. Zachary was very unprofessional and very rude when called back with a problem.. he called himself the finance manager...ppl think again before dealing w this dealership..no respect after they get your business and money!
Staff and sales people are super friendly especially Jerry! The sales people there did whatever they could to answer my questions and we’re extremely helpful throughout the buying process.
Easy to deal with from sales to finance 👌 definitely will return to buy again when the time comes
Our Salesman, Jerry was truly AMAZING!! We will certainly return because of Jerry!! Everyone was very professional.
Kegan my salesman was very helpful and knowledgeable and made the process very easy for me. I love my Jeep and everyone was so helpful
The entire experience of buying my Jeep was extremely positive and seamless. I got the exact Jeep I wanted and Kegan Davis, my sales consultant, really went the extra mile. Everyone on the team we interacted with was helpful and positive. Best car buying process I have ever experienced. I can say enough good things about the Safford Winchester team. And my Jeep exceeds my expectations!
Second time we bought here. Excellent team with which to work. Sales and financial teams went above and beyond.
They were Very helpful and quick with the whole process. Curtis made everything very easy and even went and picked the vehicle up for me because it was at a different location.
My wife and I had a great experience at Safford. Everyone we encountered was knowledgeable, helpful, and respectful. We were able to get the car we were looking for, for the amount we wanted to pay. I’d highly recommended Mike and the rest of the Safford team.
Best dealership I have ever worked with this is the second Ram that I have procured in the last four years
Crooks!!!! Scheduled an appointment, since they're so "short staffed" for an intermittent whirring and or chirping noise and a possible front right strut issue. My van unfortunately died the day before (had to wait 2 weeks to get in) the appointment so it was towed in. They kept my van for 3 days changing the fuel pump and idler arm. Within 30 minutes of picking it up the noise started again. I called them back and they said, "you brought us a non running vehicle and we got it running" After countless back and forth they agreed to ... Read More DealerRater - Dec 23, 2021
Shannon was absolutely awesome to work with on buying our old jeep back and selling us a new jeep wrangler
Mark my sales representative was simply amazing. He called and was worried about my sleep pattern as I work nights.
Curtis Jones did a great job handling our purchase of a Ram Power Wagon. He answered all of our questions and rode along on a test drive. Everyone is the dealership was friendly and helpful.
Very nice, they were nice to us , good people, people were good to us, thx you for your help.
I was very pleased with my salesperson, Meghan Magaha. She checked detail after detail to answer my questions. Everyone one on the staff that met when picking up my vehicle was courteous and efficient.
A great place to buy a car. I would recommend them. Megan is fantastic and takes great care of her customers. Zach Burke who handles the financing was incredible. He was thorough and explained things and answered all of my questions and addressed any concerns. Everyone that I interacted with at the dealership was friendly and very personable. Highly recommend!
Couldn’t be happier with my experience at Safford. Magic Mark helped me find the exact truck I’ve been looking for & even took an extra trip to pick it up. Rebecca in finance was amazing & made everything very easy. Thank you for a job well done!
Everyone was awesome to work with and they made what I thought would be impossible, possible!
Wonderful to work with from start to finish. Everyone workes hard to get me in the Jeep I wanted. We will be back!